At Agromarket, we prioritize customer satisfaction. If you encounter any issues with your order, we are here to help. Our returns policy varies depending on the type of product and the nature of the issue.

3.1. Return Eligibility

Perishable Products (Fresh Produce, Proteins, Groceries)
  • Perishable products (like fresh fruits, vegetables, meat, and seafood) must be inspected upon delivery.
  • You have up to 6 hours from delivery to report any issues, such as spoilage, damage, or missing items.
  • If an issue is reported within this timeframe, we will review it and offer a replacement, refund, or store credit as appropriate.
Non-Perishable Products (Packaged Foods, Groceries, Equipment, etc.)
  • Returns are accepted for non-perishable products within 3 days of delivery, provided they meet the following conditions:
    • The product is in its original packaging and unused.
    • The product is not damaged, and all accessories, manuals, and tags are intact.

    Note: Products purchased from specific vendors may be subject to their individual return policies.

3.2. Return Process

If you wish to return a product, follow these steps:

1. Contact Us
2. Return and Refund
  • Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • If approved, you may receive a replacement, a refund, or store credit.

Note: Refunds for payments made through affiliated organizations will follow the organization's policies.

3.3. Non-Returnable Items

The following items are non-returnable unless they are defective, damaged, or incorrect:

  • Opened or used food products (unless defective).
  • Customized or personalized items.
  • Items not in their original condition or packaging.

3.4. Refund Process

  • Refunds are processed once the returned item has been inspected and approved.
  • Refunds will be made via the original payment method (Mobile Money, credit card, etc.).
  • For orders made through affiliated organizations, refunds will be subject to the organization's policies.

Since Agromarket works with multiple vendors, the return policies may vary by vendor. Each vendor may have its specific conditions for returns, replacements, and refunds. To learn more about the return policy for a specific vendor, check the product description or contact our support team.

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